Support & FAQ
Quick answers for the most common PackRip: Cards questions. Anything not covered here, email elhanarinc@gmail.com and we'll respond within a few days.
Restoring purchases
Open the app, go to Settings → Restore Purchases. This re-syncs your active subscription and any consumable coin packs that have not yet been granted server-side. If a webhook is still in flight you'll see "Pending — try again in a moment"; the app retries with exponential backoff for ~12 seconds.
Getting your collection back
Your collection lives in the cloud against an anonymous UUID stored in the iOS Keychain. On the same device a reinstall restores everything automatically because the Keychain UUID survives. On a brand-new device or after wiping iCloud Keychain, the new install generates a fresh UUID. Email us with the old UUID (visible in Settings → About → Device ID on the original device — there's a tap-to-copy affordance) and we'll re-attach it.
Subscriptions
- Cancel: iOS Settings → your name → Subscriptions → PackRip Plus → Cancel.
- Switch monthly ↔ annual: same path; Apple prorates the change automatically.
- Family Sharing: PackRip Plus is family-shareable. Coin packs are not.
Refunds
All purchases are processed by Apple. Request a refund at reportaproblem.apple.com. Apple decides; we do not punish accounts where Apple grants a refund in good faith.
Pull-rate disclosure
The full pack pull-rate table is reachable in two taps from any pack: tap a pack in the shop → "View Pull Rates & Odds". A static reference also lives at /rarity. Numbers are server-tunable and the in-app sheet always shows the live values, including the per-rarity foil chance and your current pity counter.
Foils & pity guarantees
Every pulled card has a 1–5% chance (per rarity, server-tunable) to arrive as a foil — separate collection slot, brighter shimmer, sells for 5× the base. Pity guarantees protect against dry streaks: after N packs without a given rarity (20 for Holo Rare up to 200 for Crystal), the next pack force-rolls that rarity. Both numbers are visible live in Pull Rates.
Pack opening & gameplay
- Daily free packs: baseline 5 free packs/day. PackRip Plus adds +3 (8 total).
- Hunt packs: target a specific missing card with rarity-weighted odds (8% for the rarest, up to 60% for commons).
- Seals: 16 permanent perks tied to milestones, each granting a permanent gameplay bonus.
- God Pack: ~1 in 500 free packs guarantees the highest tiers across the slot board.
Privacy
We collect the bare minimum required to run cloud save and IAP. No analytics SDKs, no ad SDKs, no third-party trackers. See the full privacy policy.
Bugs & feature requests
Email elhanarinc@gmail.com. Include your iOS version, iPhone model, and (if applicable) the Device ID from Settings → About. Crash repros with screenshots get fixed fastest.
About the app
PackRip: Cards is an indie collectible-card pack-opening simulator. Card art is generated offline using AI tools and is original to PackRip. No physical cards are sold or shipped. In-app purchases provide virtual coins used to open simulated packs.