Support

Answers to what people actually write in about. If yours is not here, e-mail elhanarinc@gmail.com and you will get a reply within a few days.

Which iPhones does PackRip: TCG Card Packs run on?#

PackRip: TCG Card Packs is an iPhone app and needs iOS 17.0 or later. There is no iPad, Mac, Apple Watch or Vision Pro build, and the app is English only.

Does my packrip.co progress carry into the iPhone app?#

No. The browser product at packrip.co and the iPhone app keep separate binders, separate coins and separate progress. Installing the app starts a new collection, and nothing you do on iPhone changes your browser save.

Do I need an account?#

No. There is no signup, no login, no password and no e-mail. On first launch the app generates a random identifier, keeps it in the iOS Keychain, and uses it for cloud save and purchases. You can see and copy it in Settings, then About, then Device ID.

How do I restore purchases on a new iPhone?#

Open the app, go to Settings and tap Restore Purchases. That re-attaches an active PackRip Plus subscription and any coin packs the server has not yet granted. If a purchase is still being validated you will see a pending message; the app retries on its own.

My collection is missing after a reinstall. How do I get it back?#

Cloud save is keyed to the anonymous identifier in your iOS Keychain, which survives a reinstall on the same device, so reopening the app normally restores everything. On a brand-new device the app generates a fresh identifier instead. E-mail elhanarinc@gmail.com with the old Device ID from the original phone and the save can be re-attached.

How do I manage or cancel PackRip Plus?#

PackRip Plus is an auto-renewing subscription billed by Apple. Manage or cancel it in iOS Settings, under your name, then Subscriptions, then PackRip Plus. Cancelling stops the renewal and you keep Plus benefits until the end of the period you already paid for. The current benefit list is shown in the app on the PackRip Plus screen.

Can I get a refund?#

Every purchase is processed by Apple, so refunds are requested from Apple at reportaproblem.apple.com. Apple decides the outcome. Access is not restricted because a refund was granted.

Where do I see the pull rates?#

Tap any pack in the in-app shop and then View Pull Rates and Odds. That screen shows the current rate for every rarity, the current foil chance and your own live pity counters, one tap from any purchase. Those in-app numbers are the authoritative ones. The pull rates field guide explains what the tiers mean.

What are foil variants, and does pity cover every rarity?#

After a card’s rarity is decided it gets an independent roll for a foil finish, so a foil never replaces the pull you were going to get. Foils sit in their own collection slot and sell for more than the base card. Pity guarantees protect against dry streaks, but they do not cover every tier — the in-app Pull Rates screen shows which rarities are protected and how close your own counter is.

What do I do with duplicate cards?#

Scrap them in the Forge. Duplicates become shards, and shards craft a card you are missing, so a run of bad luck still moves you toward a finished set.

How do I go after one specific card?#

Heart the card to put it on your wishlist, then open a Hunt Pack. A Hunt Pack targets a wishlisted card and gives it a boosted chance of appearing. The boost is large for the common tiers and much smaller for the chase tiers, and the app shows the exact chance before you spend coins.

Where is the daily challenge?#

The daily challenge runs once a day and feeds a leaderboard. Your trainer card carries the title and name colour you have unlocked, and daily, weekly and Super quests run alongside the challenge with coin rewards.

A pack will not load, or content looks out of date. What now?#

Card sets and game content are delivered from the server, so a failure is usually a connection problem. Close the app fully, check your connection, and reopen it. If it persists, e-mail elhanarinc@gmail.com with your iPhone model, iOS version and Device ID from Settings, then About.

Turning reminders off#

Daily reminders are local notifications scheduled on your own device. Turn them off in iOS Settings, then PackRip, then Notifications, or from the app’s own settings screen.

Privacy and data#

What the app collects, where it is stored, and how to have it deleted is in the privacy policy. The short version: an anonymous device identifier, your game-state snapshot, purchase records, and anonymous diagnostic counts. The policy also covers the sponsored placements and the affiliate links you may see on card screens.